FAQs
Get insights to the some of the frequently asked questions by customers like you
Ordering and Booking
Via our website, Instagram (@aureliasbasket), phone, or WhatsApp +234 8094689988 +234 9029951145, — book as early as possible for special occasions.
24–48 hours for standard trays, tailored trays and gift boxes, add-ons like serenades and balloons, cakes, flowers; 5–7 days for experiences.
No — a booking is only guaranteed once full payment has been received and confirmed.
Yes, subject to product availability. Tailored trays have a minimum order value of NGN 195,000.
Delivery and Fulfilment
A: Victoria Island, Ikoyi, Lagos Island, Yaba, Surulere, Gbagada, and Ikeja — contact us to confirm cost for other locations.
Via a private car service, presented on our signature brown butler's tray to ensure your gift arrives beautifully and intact.
Yes — all trays, utensils, and serving wares used for food deliveries belong to the recipient after delivery.
Please inform us at booking. We do our best to accommodate requests but cannot be liable for undisclosed allergies.
Cancellations, Experiences and Contact
Cancellations are subject to charges based on timing — see our Cancellation & Refund Policy for full details.
Day Break: platter, table setup, decor, signage, optional serenade & styling. Long Break: full-day/evening multi-course dining, gift box presentation, serenade, decor, champagne, concierge & photography.
Contact us within 2 hours with photos — we'll resolve via replacement, partial refund, or credit note at our discretion.
Yes — our concierge service supports bulk corporate orders and large-scale event gifting.