Refund and Returns Policy
Table of Contents
Table of Contents
1. Cancellation Charges
Once a booking is confirmed (payment received), cancellations attract the following charges:
| S/N | Cancellation Timeframe/Type | Charge |
|---|---|---|
| 1 | Immediately after confirmation | 10% of total order amount |
| 2 | Special / custom products or services | Full cost of those items charged |
| 3 | 2 days prior to scheduled delivery | 25% of total order amount |
| 4 | Day before, or on, delivery date | 50% of total order amount |
2. Refunds, Rescheduling and Damaged Orders
2.1 Refund Method
Where applicable, refunds are processed to the original payment method within a reasonable timeframe after approval, less any applicable charges.
2.2 Non-Refundable Situations
No refund for orders already dispatched/delivered, cancellations after receipt, or custom items already produced or procured.
2.3 Rescheduling
Reschedule instead of cancelling, subject to availability. 48+ hours’ notice avoids cancellation charges (rescheduling fee may apply). Under 48 hours is treated as a cancellation.
2.4 Damaged / Incorrect Orders
Contact us within 2 hours of delivery with photo evidence. We offer a replacement, partial refund, or credit note at our discretion where the error is ours.